These General Terms and Conditions of Sale are concluded between:Sabrina Boeris, whose head office is situated
Strada Vedetta, 6
12051 ALBA (CN)
Italian CCIAA of Cuneo nr. 298231 (06/03/2014) and VAT NR. 03162060044 after referred to as "SabrinaBi"
A real person visiting or making a purchase via the website after referred to as the “Customer”.
These terms and conditions set out the terms of sale between SabrinaBi and the Customer, from ordering to payment and delivery. They govern all stages necessary in order to place an order and ensure that any such orders are followed up between the contracting parties on the www.sabrinabi.com website.
Any order placed shall constitute an implicit acceptance by the Customer of these general terms and conditions of sale, it being specified that the parties agree that their relations shall be governed exclusively by these terms and conditions, which shall constitute the contract.
SabrinaBi reserves the right to adapt or modify these general terms and conditions of sale on reasonable grounds at any time.
In the event of any modification, the general terms and conditions of sale applied to each order shall be those in force at the moment of that order.
However, if any term or condition is missing, it shall be deemed to be governed by the accepted practices of the mail order industry as recognized by companies based in Italy.
The Customer declares:
- that he/she has the capacity to conclude this contract, i.e. that he/she is of legal age and is not under legal guardianship.
- that he/she will refrain from purchasing products and items with a view to reselling them.
Offerwww.sabrinabi.com is an on-line shop for the sale of goods, mainly various types of jewellery and accessories. www.sabrinabi.com will supply itself with products from manufacturers who independent of SabrinaBi. The essential (qualitative and quantitative) characteristics of the products obtained directly from the manufacturers are described on the website. These products are sold new. SabrinaBi reserves the right at any time to add new products, to remove some or all products sold or present on the website, to change their presentation, their prices, or to stop selling them on their website, and to do so without any obligation to inform the Customer beforehand or to justify such actions to the Customer.
The products and items offered for sale are described and presented as accurately as possible. However, if any errors or omissions do occur in the presentation of these products and items, SabrinaBi shall not be held liable for this, since the photographs are not contractually binding.
All offers for products and items and all delivery methods are valid throughout the world, while stocks last.
AvailabilityThe offers of products and items are valid as long as they appear on the www.sabrinabi.com website and while stocks last.
Upon receiving an order from the Customer, SabrinaBi shall check whether the product(s) and item(s) ordered are in stock.
Any claim by the Customer pertaining to an order for an unavailable item shall be deemed unfounded.
In any event, SabrinaBi undertakes to inform by e-mail any Customer who has placed an order for an unavailable item and to provide a refund for that item as soon as possible.
In the event that one of the products or items in your order is permanently discontinued, this shall not affect the dispatch of the rest of your order.
PricesThe prices of the products and items on the www.sabrinabi.com website are given in Euros including Italian taxes and VAT at the applicable rate on the date of the order. They are guaranteed subject to any typographical or printing errors.
These prices exclude the fixed amount payable for shipping costs on the date of the order.
SabrinaBi reserves the right to modify its prices at any time, but undertakes to apply the prices in force and displayed to the Customer whenever the latter places an order.
The VAT included is the Italian VAT at the applicable rate for the products and items concerned. If the rate of this VAT is modified, these changes may be passed on to the prices of the products and items without prior notice.
Please be aware that customers are responsible for payment of any local custom duties.
OrdersThe orders are made on-line, in accordance with the website purchase order, which takes the form of a shopping basket whose content is chosen by the Customer during his/her browsing of the various pages of the Website. The act of filling one's basket does not in itself constitute an order engaging SabrinaBi. The Customer undertakes to provide only complete, accurate and up to date information to SabrinaBi. In the event of incomplete or inaccurate information, SabrinaBi reserves the right to purely and simply cancel the order, as well as the payment, without any prejudice to the Customer.
Any order placed shall constitute express and irrevocable acceptance of the prices and descriptions of the products available for sale.
The Customer states that he/she has acknowledged and accepts irrevocably these general terms and conditions of sale before placing his/her order. Confirmation of the order thus constitutes acceptance of these general terms and conditions of sale.
In order to enable the Customer to review his/her order before confirming it, SabrinaBi has created screens for confirming and accepting each step of the order process. Orders will not be recorded until final acceptance has been given via the payment screen for the order. As of the moment that final acceptance is clicked, orders shall be deemed irrevocable. However, this order is only processed when SabrinaBi has sent the Customer a confirmation by email detailing the order number and all of the information communicated by the Customer, including any possible difficulties or reservations regarding the order (such as product availability or chosen method of payment).
5a. Changes to orders
Any change to the order requested by the Customer may only be taken into consideration by SabrinaBi if it is sent by email to the address email@example.com before shipping of the products. It should nevertheless be noted that SabrinaBi is not obliged to accept the requested change. SabrinaBi reserves the right to cancel or to refuse any order from a Customer with whom it has an existing dispute relating to the payment of a previous order.
PaymentFor a delivery in Italy:
The Customer may pay by credit card, PayPal, Postepay card, Italian bank transfer, cash on delivery. No other forms of payment are accepted.
For a delivery in another country than Italy:
The Customer may pay by credit card or PayPal on the www.sabrinabi.com site. No other forms of payment are accepted.
SabrinaBi has implemented the necessary technical setup to secure orders and associated payments.
Payment by credit card:
When confirming his/her order, the Customer provides the number of his/her credit card, the expiry date and the cryptogram composed of the last three digits appearing on the back of the card. The Customer's account will be debited by SabrinaBi when the Customer confirms his/her payment.
Payment by PayPal:
When confirming his order, the Customer provides his/her login and password to access to his PayPal account. The Customer's bank account will be debited by PayPal when the Customer confirms his/her payment.
SabrinaBi reserves the right to refuse to make a delivery or to meet an order placed by a Customer who has not paid whether in full or in part for any previous order or against whom legal proceedings are pending.
Secure paymentCustomer paying by credit card will be requested to enter his/her card number, the expiry date and the last three figures appearing on the back of the card. Contact will then be made with the various organizations responsible for payment authorization to verify the data in order to prevent abuse and fraud. The server is in encrypted mode for this process and all information is transmitted in encoded form.
No data is transmitted unencrypted via the internet.
In any event, provision by the Customer of his/her card number and final acceptance of his/her order by him/her shall constitute proof of the integrity of the order and of the fact that the sums due in the performance of that order are payable.
Such confirmation shall constitute a signature and the express acceptance of all operations carried out on the Site.
The remote payment management system then issues an electronic certificate.
Deliverywww.sabrinabi.com ships to Italy, Europe and worldwide. Delivery is made by the Courier SDA or International Registered Mail (depending on destination), providing a tracking number to check out the shipment status and the delivery information. (Please, be aware that shipments with destination in foreign countries are subjected to bank charges and import taxes to be charge directly to the client).
The Customer can choose between having his/her order delivered to his/her home address or to another address. If the Customer is absent, a delivery note should be left in the letterbox.
Delivery delays are indicative and depend on the exactness and accuracy of the delivery address given by the Customer.
Although SabrinaBi uses all reasonable means to ensure that an order is delivered within a specified time, SabrinaBi cannot accept responsibility for late deliveries due to circumstances outside of its control.
Delivery charges vary according to the destinations and cannot be refunded. The amount of these costs will be indicated on the order page before it is validated by the Customer.
SabrinaBi cannot be held responsible for goods that are lost or delayed in transit. Delivery of goods to an incorrect but deliverable address as provided by the customer is the responsibility of the purchaser. Delivery to a non-existent address is also the responsibility of the purchaser. Refunds will not be processed for lost or delivered goods when an incorrect address has been provided. Please always check your details are correct before placing an order.
If delivery is delayed by an unusual period, the Customer must notify this to SabrinaBi as soon as possible by e-mail at firstname.lastname@example.org.
Retention of title clauseProducts shall remain the property of SabrinaBi until the order in question has been paid for in full. However, from the moment the order is dispatched to the Customer, risk in the goods passes to the Customer.
Returns and refundsIf you are not completely satisfied with your purchase you can return any product within 14 days of the order delivery date.
To request a return the Customer must complete our returns form and send it by email to email@example.com within 7 calendar days of receipt, in order to receive a Return Authorization e-mail. Item(s) must be then shipped back to our warehouse within 7 calendar days of the Return Authorization e-mail. Please note that the Customer must first obtain a Return Authorization in order to re-ship items to SabrinaBi.
Sabrinabi reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full refund.
SabrinaBi reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. To insure full credit all products to be returned must be carefully repackaged in their original packaging, accompanied by an original proof of purchase (this could include invoice or a copy of the order confirmation email) and must be in their original and unworn condition with tags attached, with all parts and accessories, including warranties (where available).
We will not refund goods that have been worn, do not have their original packaging or show obvious signs of use/abuse. All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to the Customer.
Once we have received the parcel - provided that the goods in question are received complete and in perfect state - we will refund the order within 30 days. In the interests of fraud prevention, the refund will be issued using the original payment method.
The item(s) is under Customer responsibility until it reaches us. SabrinaBi does recommend the Customer to send his/her return using a secure and traceable method or to select a delivery method that insures the Customer for the value of goods that he/she is returning. We cannot be held responsible for returns that are lost/damaged in transit.
Beyond the cooling-off period of 20 days, the Customer cannot ask any more for the refund of any product ordered via the www.sabrinabi.com website.
The cost of returning the item to us is Customer responsibility, but we will refund the delivery charge if we have made an error in our despatch or if the item is faulty.
All items can be returned with the exception of any made to order items and specially ordered items. The products bought during the sales period cannot be returned.
Returned item(s) purchased with a Gift Card will be refunded with a Promo Code of the same value.
We're not able to offer an exchange on returned items for International Customers and all returned items will be refunded once they've been received by our warehouse.
If you should receive a faulty or damaged item, please notify us within 48 hours of receipt, providing order number from the original confirmation e-mail, e-mail address and phone number. If there is extensive damage to the parcel when receiving it, please refuse the order and contact our Customer Service immediately.
LiabilitySabrinaBi may not be held responsible for inaccuracies, errors or omissions that may slip into the product descriptions provided to them by manufacturers. SabrinaBi may not be held responsible for typographical errors that appear on the Website owing to circumstances outside of their control. The same applies to the photographs and graphics of the various web page comprising the website and illustrating the products (in support of the text), which are for information only and not contractually binding. They do not in any way engage SabrinaBi, which may not be held responsible for inaccuracies or errors that may appear in them. SabrinaBi may not be held responsible:
- for interruptions or delays experienced on the website owing to the carrying out of maintenance work, technical breakdowns, instances of force majeure, acts by third parties or any circumstances outside of its control, whatever they may be;
- for the temporary impossibility in accessing the website, owing to instances outside of its control, interruptions to the internet service or the breakdown of the Customer's internet access.
If any order is not delivered, whether wholly or in part, the Customer shall have a maximum of 15 days (from the date of the anticipated delivery date for the order) in which to submit a claim. Beyond this period, no claims will be accepted.
Similarly, any event constituting a case of force majeure as defined by the Court of Cassation shall discharge SabrinaBi entirely from all liability.
Nominative dataNominative data must be gathered for the purpose of processing orders from Customers to the website.
Customers that enter their e-mail address will receive an order confirmation via e-mail and will also receive information about promotional offers and news from SabrinaBi.
In accordance with the Law on Information Technology and Freedoms of 6 January 1978, Customers have the right to access and object to any information concerning them.
They may exercise this right by writing an e-mail to: firstname.lastname@example.org.
SabrinaBi reserves the right to gather data on Customers to its site through the use of internet cookies.
Customers are hereby informed that this automated information processing, including the management of e-mail addresses, has been declared to the CNIL.
Intellectual propertySabrinaBi holds the rights to the text, general structure, images (whether animated or not), graphics and sounds of the website www.sabrinabi.com. The brands and the logos present on the www.sabrinabi.com website are registered trademarks.
They are the exclusive property of SabrinaBi. Any users with their own websites who wish to place a simple direct link on their site to the www.sabrinabi.com homepage, for personal use, must request a written authorization from SabrinaBi in advance. Any such authorization granted shall not be construed as an implied agreement of affiliation.
In any event, any link, even if it has been tacitly authorized, must be removed if so requested by SabrinaBi.
Entirety of the contractThese general terms and conditions of sale concluded between SabrinaBi and the Customer constitute the entirety of the rights and obligations of the parties.
If any one of the clauses of this contract becomes null and void following a change in legislation or regulations or as the result of a legal decision, this shall not under any circumstances affect the validity and the observance of these general terms and conditions of sale.
DurationThese general conditions shall apply for the entire period during which the services proposed by www.sabrinabi.com remain online.
DisputesAny legal action must be brought before the competent courts of the domicile of the defendant, the place of delivery or the jurisdiction of the registered office of SabrinaBi.
These general terms and conditions of sale are governed by Italian law.